Service | FAQs

Every single step in the manufacturing process of our products is carried out carefully and precisely in our workshop in Achterwehr. Our furniture is personally handcrafted by us in Germany to ensure a long service life and the highest quality.

To maintain the beauty and longevity of your wooden products, we recommend the following care instructions:

1. Cleaning: Wipe the wood regularly with a soft, slightly damp cloth to remove dust and dirt.
2. Avoid Moisture: Keep the wood dry and avoid excessive moisture. Any standing moisture should be wiped up immediately.
3. Avoiding direct sunlight: Direct sunlight causes discoloration.
4. Avoiding chemical cleaners: Avoid using strong chemical cleaners as these could damage the wood.
5. Wood care: If water stains or discoloration occur, you can easily renovate your products. Follow the instructions below .
6. Wood care products: Our wood care balm is perfect for giving your wood products a new shine. You can find out more about the product here .

Through regular care and careful handling, you can ensure that your wooden products remain in the best condition!

We rely on high-quality materials and German craftsmanship, so your piece of furniture will last a lifetime.

You can order the wooden furniture in different ways. In our online shop , by phone or by email via our contact page .

If you would like to change or cancel your order, write us an email or call us directly. This only applies to products that have not yet been shipped.

We accept the following payment methods for purchases: PayPal, PayPal (pay later), SEPA direct debit, Giropay, immediate bank transfer, debit or credit cards, advance payment & on account and Klarna.

We will send you your invoice together with your order. If you would like to receive your invoice by email, please write this in the order instructions in the “Checkout” area.

Yes. You can pay for your order in installments via the payment service provider “PayPal”.

If the order does not meet your expectations, please feel free to contact us and we will certainly find a solution.

You can find further information in our cancellation policy .

After receiving your order, you have 100 days to send the product back to us free of charge.

After returning your order, you can choose between a refund or an exchange. Be sure to let us know your decision in the return email.

After receiving the goods, it may take up to 14 working days for you to receive your refund. For the refund we use the same payment method that you used when purchasing.

After we have manufactured your product, we hand over your order to DHL. From this point on, delivery takes approx. 1 – 3 working days. You can find specific delivery times in the respective product.

Immediately after your order you will receive a link with your tracking number by email.

In the event of transport damage, you should contact us directly to record. We'll take care of everything else and find a solution together.

We make sure to pack your order as sustainably and safely as possible.